SHIPPING & RETURNS

Effective from: 30. 6. 2026

We accept orders by e-mail at office@sipcoffee.cz, by phone, or through our sales representative. On receipt we confirm availability, quantity, price and the expected delivery date. An order becomes binding once we confirm it.

Coffee is roasted fresh to order. We roast in regular cycles, so the specific delivery date depends on the roasting schedule. The roast date is shown on the packaging. The recommended best-before period and storage conditions are stated on the packaging and we are happy to discuss them with you.

We deliver ourselves within Prague and the surrounding area, or via a contracted carrier. The delivery date is agreed individually when the order is confirmed, usually within a few working days of confirmation. On receipt the customer must inspect the goods.

Payment is made against an invoice (bank transfer). Invoice due dates and any terms for recurring deliveries are governed by a framework agreement or individual arrangement.

On receipt the customer must check the number of packages, the integrity of the packaging and consistency with the delivery note. Obvious defects (damaged packaging, incorrect quantity, wrong product) must be reported immediately on receipt, at the latest within 2 working days, by e-mail to office@sipcoffee.cz.

Hidden quality defects (e.g. a bean defect) must be reported without undue delay after discovery, within the best-before period stated on the packaging. When making a claim, please provide the order/invoice number, the roast date from the packaging and a description of the defect; a photograph is welcome.

We handle claims as a rule within 14 days. For a justified claim we offer, by agreement:

- replacement of the defective goods with sound goods,
- delivery of the missing quantity,
- or a credit note / refund of the corresponding part of the price.

As the goods are a fresh food product roasted to order, sound goods cannot be returned without a reason. Returns apply only to goods that are defective or delivered contrary to the order under sections 5 and 6.

SIP Coffee Trade s.r.o.
Kurzova 2222/16, Stodůlky, 155 00 Prague 5, Czech Republic
Company ID (IČO): 29594855
VAT number (DIČ): CZ29594855
E-mail: office@sipcoffee.cz

Prague-based green bean importer and roaster.
 We verify every lot to guarantee absolute taste stability.